Dustin Walling Associates

Fix Your Processes

We help you fix the processes that keep your people from achieving your goals.

We identify the systems that prevent people from working together effectively - both within your organization and with external partners.

We find and fix the processes that keep people from engaging with organizational goal and principals and executing toward them. And we identify the people issues that cause processes to break down.

We help you develop solutions that fit the size of the problem and the capabilities of your resources (staff, technology, and finances).

Performance Planning Services We Offer

Executive Action Planning

While most strategic planning is lacks insight, is stuck in the mundane, and results in little action, Dustin Walling Associates' Executive Action Planning is unique. Executive Action Planning is informed by the insight of key stakeholders - both internal and external - and results in actionable strategy formulated for immediate accountability. Best implemented with seasoned executive teams or teams under advisory consulting.

Value-Based Process Consulting

Consulting to examine and address process problems of all kinds that recognizes that value must always be produced for the client. As a result, the clock is never running and we have no hourly bill rate. We collaborate together to define the issue and the remuneration. Then we collaborate together, making best use of your existing resources as much as possible, to find a solution.

Perfect Fit Solutions

The average company conducts hiring, coaching, promotions, and reorganization with zero empirical data as to the true skills, behaviors, motivations, and aptitudes of a person.

A high performance company rejects gut feel and intuition and recognizes that when it comes to understanding the capabilities of a person, yes, "there's an app for that." Perfect Fit Solutions represents Dustin Walling Associates' best-of-breed solutions for executive, employee, and candidate assessments to be used for coaching, hiring, and reorganization.


Do your business processes stack up against your competition? Take our business assessment and see how you score.

Performance Planning - Fix Your Processes Performance Planning
Fix Your Processes

For Vitamins.com

When an internal audit discovered that a significant amount of order revenue was booked as sold but not deposited to the bank, alarm bells sounded and we were brought in.

It quickly became apparent that internal staff did not understand the process of completing and depositing a credit card transaction. To make matters worse, communications with the merchant processing vendor had deteriorated to the point of nearly non-existent. As a result, internal staff were untrained and making bad decisions.

We crafted a solution to 1) train staff on the information they needed to understand the technical process by which credit card transaction processing is conducted properly, 2) guide and participate in the creation of a new process to attempt to capture the missing revenue, and 3) restore vendor communication to prevent this type of episode from happening again.

The result? In just weeks, more than $1M USD in missing money was captured and deposited safely in the bank.

Priceless.