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Eat Your Own Dog Food!

Dog in Jail

The challenge with working in performance improvement is you see room for improvement everywhere... My wife and I just got back from a pretty good dinner at a Zagat-rated restaurant in Woodinville, WA. "Pretty good" might seem good, but at $83 it should have been "great." Frankly, I'm not concerned about the money. I'm concerned that I happen to know that the owners of this particular restaurant are dismayed about the current downturn and are seeking a way to turn things around. If only they had a way to … [Read more...]

Keys to Selecting an Indian Outsourcing Partner


Finding someone with an India offshore horror story is a little like trying to find fireworks on the 4th of July (or Diwali, for my Indian friends…).  They’re everywhere. That’s odd, frankly. To believe the mantra of “Brand India,” offshoring buyers get superior East Indian technical training coupled with the best available processes, resulting in far superior results than you can achieve on your own.  “We’re better than you” – that’s supposed to be the value. Something is going wrong. Brand India’s … [Read more...]