The challenge with working in performance improvement is you see room for improvement everywhere... My wife and I just got back from a pretty good dinner at a Zagat-rated restaurant in Woodinville, WA. "Pretty good" might seem good, but at $83 it should have been "great." Frankly, I'm not concerned about the money. I'm concerned that I happen to know that the owners of this particular restaurant are dismayed about the current downturn and are seeking a way to turn things around. If only they had a way to … [Read more...]
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