Salmon and Costco can serve up a good reminder of how good organizations can become great: By planning for and executing on continuous quality improvement. This morning I had the pleasure to hear Mr. John Matthews, Senior Vice President of Human Resources and Risk Management for Costco, speak to the Bellevue Breakfast Rotary Club.  John's message featured the Costco Salmon Story. Quite simply, in the 15 years since 1995, Costco has improved the quality of the salmon sold in its stores no less than five times … [Read more...]